We are committed to protecting and respecting your privacy.

This notice (together with any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This Privacy Notice is issued on behalf of the The Wangford Plough, so when we refer to ‘we’, ‘us’ or ‘our’ in this notice we are referring to The Wangford Plough who are responsible for processing your data.

Our Data Protection Officer can be contacted by email at  theploughinn@whitehospitalitymanagement.co.uk

Information we collect from you

We will collect and process the following data about you:

Information you give us. This is information about you that you give us by filling in forms on our website, e-mail or otherwise.

The information you give us may include contact and identity data such name, email, phone number and address.

Information we collect about you.

We may collect financial and transaction data including payment card details, the details of the products and services purchased and the date, time and location of sale and your purchasing activity (including vouchers and coupons activity).

With regard to each of your visits to our website we will automatically collect the following information:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

information about your visit, including items you viewed or searched for, page response times, length of visits to certain pages and any phone number used to call our customer service number.

Third Party Links

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Cookies

Our website use cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy available on our website.

Purpose for processing your information

We need to know basic personal information in order to provide you with the services that you have engaged us to provide and to assert out right to be compensated in return for those services as per the terms and conditions on our website.

Where you have given us your consent, we may send you information about other products that may be of interest to you. We will not use your personal data for any other purpose unless you explicitly instruct it to do so.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Please be aware that your information may be stored on a cloud based system whose servers are located within the European Economic Area (EEA).

Personal Data that we hold. We will use this information:

to send you any information you have requested;

to provide you with the services you have requested such as your booking or enquiry;

to ensure that content from our site is presented in the most effective manner for you and for your computer;

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

to allow you to participate in interactive features of our services, when you choose to do so; and

as part of our efforts to keep our site secure.

as part of our statutory obligations.

Legal basis for processing your information

We will not rent, swap or sell your personal information to other organisations for them to use in their own marketing activities.

The legal basis that we rely on for processing your data will depend upon the circumstances in which it is being collected and used, but will in most cases fall into one of the following categories:

where you have provided your consent to allow us to use your data in a certain way;

where the processing is necessary to carry out for the performance of a contract with you;

where the processing is necessary in order for us to comply with a legal obligation; or

where it is in our legitimate interests to perform our functions.

Sharing your information

We may pass your personal data on to third-party service providers contracted to us in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with our procedures.

We may also share your personal information with:

analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may also disclose your personal information to third parties:

Such as Statutory bodies such as but not limited to Police, local authorities, Health and Safety Executive, Her Majesty’s Revenue and Customs (HMRC), the Courts and any other central or local government bodies
if we or substantially all of our assets are acquired by a third party, in which case personal data held about our prospects and customers will be one of the transferred assets;

if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms of use which you can find on our website or other agreements entered into with us;

to protect the rights, property, or safety of us, our group companies, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; and

if you make a claim against us (such as our legal advisors and insurance providers).

such as our professional advisors for example, our lawyers, safety consultants, insurers and insurance brokers, when they need it to provide advice to us or help us obtain insurance.

Retention of your personal data

We will only keep your personal data within the timeframes allowed by law and for so long as is necessary to comply with our legal obligations. The length of time we keep your data will depend on the type of personal data we have collected.

Marketing activities

Where you give us your consent, we will also use your personal data in order to send you marketing communications in connection with the following marketing activities and services:

offers – offers and discounts at our venue; and
promotional Information – information on our venue promotions.

Your rights

At any point while we are in possession of or processing your personal data, you have the following rights:

right of access – you have the right to request a copy of the information that we hold about you;

right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete;

right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records;

right to restriction of processing – where certain conditions apply to have a right to restrict the processing;

right of portability – you have the right to have the data we hold about you transferred to another organisation;

right to object – you have the right to object to certain types of processing such as direct marketing;

right to judicial review – in the event that we refuse your request under rights of access, we will provide you with a reason as to why;

you have the right to lodge a complaint with the Information Commissioner’s Office if you have a concern about your personal data: https://ico.org.uk/concerns/.

You can exercise your rights at any time by contacting us at theploughinn@whitehospitalitymanagement.co.uk.

Changes to our privacy notice

Any changes we make to our privacy notice in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy notice.

Contact – if you have any questions, comments or requests regarding this privacy policy please contact us either by email at theploughinn@whitehospitalitymanagement.co.uk